Privacy Policy

We appreciate the trust you place in HF-NJ and we are committed to respecting your privacy and the security of your personal information. We always welcome your questions and feedback. For privacy-related issues, please contact our Customer Service department at 888-227-9894.

Information We Collect

We may collect information (including name, address, telephone number and email address) when you:

Inquire about our services
Request a catalog
Enter a contest or sweepstakes
Are referred to us through a marketing promotion
Participate in a marketing survey, promotion or event

We maintain the data that you provide us, in a secure database. To serve you best, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association, privacy standards.

We also gather information about how visitors navigate through our website through cookies, session tags, and JavaScript.

Using Information We Collect

At HF-NJ, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you have requested. As a result, your information may be used for the following purposes:

Provide the services you request
Send you catalogs or promotional offers we believe will be of interest to you
Customize our communications to you
Provide information concerning product recalls or products you have purchased
Improve our merchandise selection and customer service
Recognize you when you return to our website
Study how our customers navigate through our website

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including shipping, email distribution, market research, and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than HF-NJ.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices

We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications from HF-NJ or if you prefer to receive them less frequently, please call us at 888-227-9894.

Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because mailings are planned in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

How We Use Email

When you provide us with your email address, we may send you emails necessary to process your order or respond to a request.

It is our intent to send you promotional email only if you have agreed to receive it.

Updating or Reviewing your Information

To update your customer information (name, address, telephone number, or email address), please call us at 888-227-9894. To protect your privacy, we will need to validate your identity before you update or review your information.

Security

It is our intent to protect against the loss, misuse, or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

Privacy of Children on our website

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically.

Questions or Comments?

For questions, comments, or assistance, we invite you to contact us by phone at 888-227-9894. We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association‚ Committee on Ethical Business Practices at privacypromise@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.